FREQUENTLY ASKED QUESTIONS
Q: How do I place an order or get a quote?
A: Fill out the contact form here.
We will get back with you within 24 hours (excluding Fridays/weekends). If you don't hear back in that timeframe, please check in with us! Emails are answered on Monday-Thursday, between 10:00a-4:00pm.
Q: What is the ordering process?
A: First we will assess your event needs from the form, discuss/finalize details.
Once confirmed, we'll invoice you via (events under $250 are due in full, over $250 requires 50%).
Invoices are due at the time of booking to secure your event, no exceptions. Pickup appointments are set either at booking or the week of your event. *Availability changes based on booked projects
Q: When can I meet and sample cake?
A: Limited edition assorted boxes are created for flash sales, and are announced on social media.
Phone consults are by appointment only; if you request a phone call, please note this at time of inquiry.
Q: What payment method do you accept?
A: We process any major credit card accepted by Square invoicing.
Carefully review your invoice and details *BEFORE* making payment.
**PayPal is a checkout option for seasonal specials only- available here
Q: Will you copy the pictures I send?
A: We will review elements from inspiration you love and work to incorporate these into a unique design.
We will not duplicate someone else's photo.
Q: Where is pickup?
A: All orders are collected from my home studio, located near Highway 290/Grand Parkway.
The full address is located within your invoice/order confirmation- and available at payment.
Q: I want sheet cakes to save money.. Do you make sheet cakes?
A: You can always ask about our kitchen cakes: layered in the same way as a tiered cake, easier for serving.
Q: I have another quote; do you match those?
A: Custom cakes and cookies are a luxury item.
Our pricing is based on: experience, skill level, and ingredients.