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FREQUENTLY ASKED QUESTIONS

Q: How do I place an order or get a quote?

A: Fill out the contact form here.

We will get back with you within 24 hours (excluding Fridays/weekends)If you don't hear back in that timeframe, please check in with us! Emails are answered on Monday-Thursday, between 10:00a-4:00pm.

Q: What is the ordering process?

A: First we will assess your event needs from the form, discuss/finalize details.

Once confirmed, we'll invoice you via (events under $250 are due in full, over $250 requires 50%).

Invoices are due at the time of booking to secure your event, no exceptions. Pickup appointments are set either at booking or the week of your event. *Availability changes based on booked projects

Q: When can I meet and sample cake?

A:  Limited edition assorted boxes are created for flash sales, and are announced on social media.

Phone consults are by appointment only; if you request a phone call, please note this at time of inquiry.

Q: What payment method do you accept?

A: We process any major credit card accepted by Square invoicing.

Carefully review your invoice and details *BEFORE* making payment.

**PayPal is a checkout option for seasonal specials only- available here

Q: Will you copy the pictures I send?

A: We will review elements from inspiration you love and work to incorporate these into a unique design.

We will not duplicate a cake or cookies from a photo.

Q: Where is pickup? 

A: All orders are collected from my home studio, located near Highway 290/Grand Parkway.

The full address is located within your invoice/order confirmation- and available at payment.

Q: I want sheet cakes to save money.. Do you make sheet cakes?

A: You can always ask about our kitchen cakes: layered in the same way as a tiered cake, easier for serving.

Q: I have another quote; do you match those?

A: Custom cakes and cookies are a luxury item.

Our pricing is based on: experience, skill level, and ingredients.

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